Cancellation & Refund Policy

Last updated: March 16, 2026

Cancellation Tiers

Each operator sets their own cancellation policy. The policy is clearly displayed on every listing before you book.

FLEXIBLE

  • Full refund up to 24 hours before the session
  • 50% refund within 24 hours
  • No refund for no-shows

MODERATE

  • Full refund up to 7 days before the session
  • 50% refund between 2-7 days
  • No refund within 48 hours

STRICT

  • Full refund up to 14 days before
  • 50% refund between 7-14 days
  • No refund within 7 days

🌬️ No-Wind Guarantee

KITEATLAS's unique weather protection for riders:

How it works

  • If average wind speed is below 12 knots during your booked session window, you qualify for a weather refund
  • Wind data is verified automatically using Open-Meteo historical records for the specific spot and time
  • Eligible riders receive a full refund or free rebooking within 30 days
  • Claims must be submitted within 48 hours of the session
  • Applies to all bookings made through KITEATLAS with operators who opt into the guarantee

Safari Cancellations

  • 30+ days before departure: Full refund minus deposit
  • 14-30 days: 50% refund
  • Less than 14 days: No refund (operator discretion for rebooking)
  • Weather cancellation by captain: Full refund

How Refunds Work

Refunds are processed back to your original payment method within 5-10 business days. KITEATLAS's service fee is refundable for weather-related cancellations only.

Disputes

If you disagree with a cancellation decision, you can open a dispute through your booking page. KITEATLAS mediates between riders and operators using verified weather data and booking records.